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Help & Advice


Will there be a charge for your ASM to visit my site and advise what is offered?

No, Generally the advice provided is free of charge however, non warranty callouts and PII’s will be chargeableTop


What kind of guarantee does Klargester/Titan/Clearwater/Kingspan Environmental provide?

Klargester offer a 12 month warranty on all product which starts from the point at which the unit is delivered to site. Envireau Rainwater and Titan Environmental oil tanks are the exception to the rule.

Titan Environmental Bunded Oil Tank (Ecosafe & FuelMaster) has a 10 year warranty.

Titan Environmental Single Skin Tank (Talking Titan) and KingspanWater Envireau has a 2 year warranty.

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What is an invert?

Below ground horizontal drainage pipes should be laid to an adequate gradient to allow gravity flow of waste into the tank. ‘Invert’ refers to the depth below ground level of the tank inlet. Top


What is potable water?

Water that meets the standard required for drinking quality.Top


What size tank do I need for my application?

Septic tanks should have a capacity below the level of the inlet for up to 2,700ltrs for 4 users. This size should be increased by 180ltrs for each additional user. Top


What are the physical dimensions of the unit?

Refer to the appropriate drawings. Top


How big does my drainage field need to be?

This is dependent on the porosity of the soil. Porosity tests should be completed to establish the soil characteristics and these results then used within a basic calculation. A = Vp x P x 0.2. where A = the plan area of the soakaway system, Vp = the seconds per millimeter (results from the percolation test) and P = population using the system. The result of this calculation will provide an area in m². This will then be converted into the length of the slotted/perforated pipe-work within a soakaway system. Top


How far does the unit need to be away from my property?

Minimum of 7.0m from any habitable parts of the building. Top


How far can my soak away be from a watercourse?

At least 10m form any watercourse or permeable drain. In addition to this, the soakaway should be at least 50m from any point of abstraction of any groundwater supply and not in any ‘zone 1’ ground water protection zone. Please refer to the EA for confirmation as to whether the site meets the requirements. Top


How does the septic tank work?

The tank is typically split into two basic chambers. The sewage enters the first in which the solid matter either settles to the bottom of the tank or rises to the top forming a crust. The liquid within the area between these zones is decanted into the second chamber area, passing through a baffle system. From this secondary zone, the settled effluent decants out of the outlet. They should only be used in conjunction with a suitably sized soakaway. Top


Do I need consent from local authorities to install this unit?

Because what is (and is not) permitted can vary across the UK and Ireland, we generally recommend that building owners consult their local authority / building control office for guidance on what is required in a particular location. A Permit to Discharge from the Environment Agency is usually required, although exemptions are granted under certain conditions.

Kingspan Environmental can provide full advice and assistance in this complex area of legislation. . Top


How do I off-load this unit?

Off-loading may be in one of two ways. The smaller spherical units have lifting shackles or straps on opposite sides of the turret to facilitate lifting. Larger horizontal tanks should be under-slung using equally spaced straps. Alternatively the tanks may be lifted using a forklift if within a merchant's yard. Top


Does the septic tank need chemicals?

No, these tanks work better without added chemicals. Top


How is the unit installed?

These units should be placed on a concrete slab within an excavation. The tank should be ballasted to a level not greater than 300mm above level of the backfill material. Concrete is the recommended backfill material. Top


What type of pipe work is needed for my land drainage?

Two generally accepted types, both are uPVC underground pipe of either slotted or drilled (perforated). Top


What is a good rate of fall from my property to my septic tank?

Based on 110mm dia (4”) it is generally acceptable to use 1:40 to 1:60 gradients as detailed within section H2 of the Building Regulations. Top


How is the tank vented?

These tanks are generally vented via the inlet pipe-work, back to the soil stack pipe of the property. If the distance to the property is greater than 15m, a local vent should be considered. Top


How far does my tank need to be away from hard standing ground for the desludging procedure to take place?

Most tanker operators carry sufficient pipe to facilitate sewage removal to a distance of 30m. Most tankers can actually draw up to 75m with sufficient hose and subject to the gradients of the site. Top


Can I install this tank in trafficked area?

Yes, subject to the appropriate backfill and a concrete slab over the tank area, supported from the undisturbed ground surrounding the tank. This would need to be designed by a structural engineer and in all cases, the pedestrian duty access cover would be unsuitable. Top


Do you supply shallow septic tanks?

Some of the smaller size Septic tanks are available as horizontal units as opposed to spherical and as such are shallower. Top


Can I use perforated coil land drain for my soak away?

These convoluted hose types are not generally recommended, they have a tendency to split up due to the ridges within the pipe structure. Whilst very effective as a means to draw ground water from the ground, this type may have a short service life as a soak away system. Top


Can I install my soak away under the drive or paved area?

No, access roads, driveways or paved areas should be located within the disposal area. Top


What is a percolation test and who carries it out?

A percolation or porosity test should be completed to establish the soil characteristics and these results then used within a basic calculation. A = Vp x P x 0.2. where A = the plan area of the soakaway system, Vp = the seconds per millimeter (results from the percolation test) and P = population using the system. The result of this calculation will provide an area in m². This will then be converted into the length of the slotted/perforated pipe-work within a soakaway system. These tests are generally completed by the installer. Top


How often should I empty my septic tank?

It is good practice to empty septic tanks on an annual cycle. Top


Who can I get to empty my septic tank?

There are many registered tankering or wet waste companies, whilst a number are used by Kingspan Environmental Service the best place for an private end user to source a company is to check the yellow pages and get 2 or more prices quoted. Always ensure the volume of the tank is known and never request an ‘urgent’ empty unless necessary as the cost is generally greater. Currently VAT is not applied to domestic tank emptying. Top



Do the tanks need to be installed in concrete?

Yes. Top


Is this system for grey water?

No, only for rain water collected from roof area’s. Top


Can the system take surface water (patios, driveways etc)?

No, only for rain water collected from roof area’s. You must ensure that all rain water downpipes from the roof guttering are sealed to the drainage feeding the tank. Top


Can the tank go into a driveway?

Yes, subject to the appropriate backfill and a concrete slab over the tank area, supported from the undisturbed ground surrounding the tank. This would need to be designed by a structural engineer and in all cases, the pedestrian duty access cover would be unsuitable. Top


Is the water potable/suitable for drinking?

No, it is accepted that the collected water meets the standard required for ‘Bathing Quality’. Top


Can the water be used for cattle/horse drinking water?

Yes. Top


Can the system be connected to an irrigation system?

Yes, consideration must be made as to the length of pipe and size used. Top


What distance can it pump?

This depends on the total lift being applied to the pump, please refer to the pump application table. Top


What maintenance does the system require?

These are designed to be very low maintenance and once set up and in service require typically filters to be cleaned both within the storage tank and inline immediately below the control panel. The ‘slow’ blow fuse will need replacement as constant pump operation wears these also. An annually system inspection and operational test should be completed and the water storage tank inspected and tankering arranged if there is an excessive build up of silt within. Top


Is the cover & frame provided vehicle duty?

No, pedestrian duty only. Top


What is the difference between gravity/no mains/direct installation?

Gravity systems have a header tank into which the recycled water is delivered. The mains water top up is also delivered to the header tank via a solenoid valve which is powered closed and therefore falls into the open position in the vent of a power failure. No Mains has only the recycled water available and no mains water top up facility. Direct systems have no header tank and instead feed direct to a pipe system, generally feeding outside taps, toilets etc. As there is no header tank, mains water top up is to the water storage tank via a tundish fitting and a solenoid valve that is powered open. This therefore fails closed and does not allow for water wastage in the event of a power failure. Also, in the event of a power failure, the system does not have backup. Top


Do I need to mark the pipes to denote that it is a rainwater pipe?

Yes, a marking tape is provided, this is to ensure that collected rain water is not mistaken for potable water. Top


Do you provide the header tank?

Header tanks are available as an optional extra on all Envireau models. Top


The installation instructions say that the depth sensor comes with 6 core cable but the cable I have is only 4 core- have I got the wrong product?

The current depth sensor has a 4 core cable. This is a direct replacement for it’s predecessor with the Red, Yellow and Blue cables matching the coding on the control panel. The green cable connects to the black connector and T1 and T2 connections on the control panel are left un-used. Top


Can the control panel be put outside or in an inspection chamber?

These panels are designed for installation within the property as whilst they are based on an IP65 enclosure, the panel has holes cut into it that reduce the IP rating. The electronics mounted on the PCB are sensitive and the panel should be mounted in an accessible and dry location. Top


Can the water be used for bathing?

The water, once filtered through the filters supplied, meets the standard of 'bathing quality'. Top


Does the system have mains top up?

Both the gravity and direct systems have a mains top up, the gravity system has a top-up to the header tank whilst the direct system has a top up to the storage tank below ground via a Tundish Valve and the inlet pipework.Top


What is the tundish for and do I have to use it?

The Tundish is a pipe fitting that is fitted to the mains top-up pipe at the point where the mains water connects to the drainage of the water storage tank. It provides an air gap, as required to ensure that there is no risk of contamination of the mains water by a direct connection. The air gap is essential but it is not necessary to use the tundish to provide this and Building control will often sign off a simple top up pipe inserted, but not touching a larger diameter standpipe. Top


What will the client use the water for?

Generally used for flushing toilets, washing machines, washing cars and watering gardens. Top


On assist will I get twice the flow rate?

The flow rate will be greater than with a single pump but due to the losses in the manifold and rising main coupled with restrictions due to the flow from the primary pump, the flow will never achieve twice the flow of a single pump.Top


My system will not run on Auto or will not run at all (new or nearly new systems)

This is likely to be due to one of three reasons: 1. The pumps may have a blockage sufficient for the current drawn to rise to a point that causes the overload(s) within the panel to trip. 2. The overload(s) may still have the supply setting and may need to be adjusted to suit the current rating of the pump. 3. The float switches may have had the cables extended using cable smaller than 2.5mm This most commonly results in the system only working in ‘Hand’ and not ‘Auto’ Top


What wires do I use in my float switches?

The float switches provided have 3 cores, there is a ‘common’, a ‘normally open’ and a ‘normally closed’ circuit. The systems need to be set up so that the ‘common’ and the ‘normally open’ cables are connected, when the float is hanging freely, to the panel. The standard colours used are Blue, Brown and Black. The Black is the common, the Brown is the ‘normally open’ and the blue is not used but should be isolated.Top


Where do I fit the float switches?

Pump systems that have separate float switches will have either 3 or 4 floats: 3 Float System. Lowest float is the STOP float and should be positioned at a level about the top of the pump such that the pump remains submerged when the system has been switched off. Middle float will be the RUN float and should be positioned at a height greater than 160mm above the STOP float but below the inlet to the chamber. The higher this is set, the longer the pump will run each cycle. The lower it is set, the more frequently the pump will operate. This is a user defined setting. Top float will be the ALARM activation float, This should be positioned above the Start float but below the inlet to the chamber. 4 Float system This is as above however the additional float is for an ASSIST pump in duplex pump stations. This should be positioned between the START and ALARM floats. Top


Can I extend the float switch cables?

Yes but consideration must be taken on the cable size, the power supply into the control circuit and float switches is via a 24v 2Amp transformer so the operation of this will be affected if the cable size is too small as there will be volt drop. It is therefore recommended that a minimum cable size of 2.5mm is used to extend float switch cables with the connection made within the top of the chamber using an IP67 rated junction box.Top


How can I work out my discharge rate?

The discharge rate achieved by the pump systems depends on several factors including vertical lift, rising main length, number and type of bends and valves, rising main material and of course, the ability of the pump. All applications need to be assessed individually. Top


Is there any benefit in using a grinder pump?

Grinder or macerator pumps generally offer an increased flow capacity for a given head, when compared to the equivalent vortex pump. In addition to this, they have the ability to break down solid matter before it is pumped. They suit applications where 3 phase power is available as the torque required to overcome material already within the grinder at start up. Single phase pumps can very during repeated start ups.
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What diameter does my rising main need to be?

We produce several pumping systems, in the case of single pump effluent systems, the rising main would be 50mm MDPE, twin pump effluent and domestic sewage systems will use either 63mm, 90mm or 110mm MDPE dependant on the pump specification selected.Top


What is the slowest flow rate I can pump at?

The minimum flow rate is determined by the rate required to achieve ‘self cleansing’ of the rising main, this is generally a velocity of 1.2m/s and the actual flow that this produces depends on the cross sectional area of the rising main.Top


How do I fit my pump?

There are three ways in which pumps are fitted within the ETS range of systems. 1. There are flexible hoses used on small effluent systems. These pumps may be fitted to the flexible hose, lowered into the pump well of the attached rope and secured at the pump manifold, normally on a ‘Camlock’ type hose connector. 2. There are rigid pipe systems. These use ABS or PVC internal pipework, connected directly to the pump with a coupling at the top of this pipe. These will normally be lowered into the chamber with the pipe already connected, again with the weight of the pump supported by the attached rope. 3. There are systems where the pump has one part of an ‘auto-coupling’ set mounted, generally by a flange connection, to the pump. At the bottom of the chamber and connected to the internal rising main is the 2nd half of the ‘auto-coupling’ set (ducks foot). There is a guide rail system installed with mounting brackets at the top of the tank, the guide rails are mounted on the ducks foot. The pump may be hooked onto the guide rail and then lowered onto the auto coupling within the tank. When it reaches the bottom fitting, it latches in such a way as to provide a seal for the pump outlet. Top


Is my pump station control panel weather proof?

All panels supplied by ETS are rated as weather proof however, in the interests of security as well as weather protection, it is generally good practice to mount the panel within a locked kiosk. Top


Can I pump round 90 degree corners?

Yes, however the tighter the bend, the greater the loss to the potential flow rate. The system will generally include several bends within the chamber itself however, externally to the chamber, it is generally better to use large radius bends. Top


How can I prevent septicity?

The most commonly accepted method is to dose the rising main with a chemical (possibly ‘Nutriox’). So the dosing pump has to match the dead head on the sewage pump, not a problem for normal piston type diaphragm pump. Currently we do not supply this type of system.Top


Can I put my unit in the basement?

Yes however, it should be remembered that the chamber will contain sewage, therefore a sealed cover and adequate ventilation should be installed. Careful consideration to the servicing and occasional tankering should be made and it may be necessary to safeguard against flooding. Top


Can I have multiple inlets and at different positions?

Yes, however it is important to ensure that the lowest inlet has sufficient depth below it to meet both the pump operational requirements and storage capacity requirements for the application. Consideration to the mounting positions of the float switches with respect to the inlet positions should be made as disturbance to the liquid will effect the correct operation of the system.Top


What size BioDisc do I need?

Refer to the British Water guidance for treatment plant sizing.Top


What is the BOD Quality?

Biochemical Oxygen Demand, simply described as a measurement of the strength of the effluent. Calculated by determining the difference in the dissolved oxygen (DO) content of the effluent before and after a 5 day incubation period. The greater the difference, the more organic material within the sample, as more of the DO has been absorbed as the material breaks down. Therefore the poorer the quality of the sample. Top


Do I need consent from local authorities?

All discharges from Septic tanks and Treatment Plants require approval from the Environment Agency and in most cases, the installation of the equipment will need approval of Building Control.Top


What type of electrical supply do I need to the unit?

All small domestic generally require a single phase 240v power supply. Larger plant are normally specified with 3 phase 415v power supply requirements.Top


Can I drink the discharge from the unit or use it to irrigate my garden?

Drinking of the effluent is unwise and not recommended. Irrigation of gardens is permissible if the effluent is delivered via sub surface systems. It is unwise to spray treated effluent by sprinkler delivery systems as there are still contaminants within the effluent that may present both an ‘aerosol hazard’ and also may come into contact with children and pets playing on lawns etc. Top


What is the flow rate from my unit?

The average flow rate may be calculated by establishing the number of residents, allowing 200ltrs/day/person and then dividing this figure by 1440. This will provide a l/min flow rate.
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Can I use a waste disposal unit and water softeners with this unit?

Waste Disposal units are not recommended as they are generally abused and can often allow an excessive load to be applied to the plant. Water softeners in themselves do not present a problem however, it is better to route the waste (spent regenerant) from the softener to a separate soakaway.Top


Does this unit need emptying and if so how often?

All treatment plant do require emptying. The frequency is dependant on usage and capacity. Most small domestic plant require emptying every 6 to 12 months on average.Top


How much land drainage do I need if im using a soak away?

Soakaway size is dependant on the results of the porosity or percolation test and amount of flow. Top


What type of power cable do I need for the BioDisc?

Power supply cable should be an SWA (Steel Wire Armoured) cable. The number of cores would be 3 for single phase and 5 for 3 phase. The cable size is dependant on the size of the equipment (current demand in amps) and the distance between the supply point and the equipment. Top


Can I have a BioDisc installed in a holiday home where it will have very infrequent use?

Yes however, during extended periods of non use, the biomass will start to reduce as will the potential treatment ability of the system. When additional load is reapplied, this will again re-establish but under this type of loading criteria, the plant will probably never reach it’s full process potential Top


How far away does the BioDisc need to be situated from a dwelling?

Minimum of 7.0m from any habitable parts of the building.Top


Can this unit deal with surface water?

No, Package Sewage treatment plant are not designed for combined foul and surface/storm drainage. Top


Can I use a BioDisc if I have a high water table?

Yes, the plant may need to be specified with a pumped discharge and the installation of the plant should be completed with a concrete backfill and in accordance with the installation guidelines.Top


Can I use all my usual cleaning products?

Generally most cleaning products may be used so long as the proportions are not excessive and products that contain chlorine and biological soap powders should be avoided. The more cleaning chemicals used, the harder it is for the naturally occurring bacteria to establish a working biomass.Top


Where do I drill the hole for the power supply cable?

This should be 18” below finished ground level and the hole in the GRP casing should be sealed with either a grommet or gland to avoid the ingress of ground water.Top


I have access to a watercourse but I cant get a gravity feed into it, is there anything I can do?

In this situation, we would normally advise the use of either a pumped discharge plant with an integral pump within the plant, commonly available on small domestic units or by the use of a pump station into which the plant discharges to by gravity and that the pumped discharge is delivered to the discharge point. Pumped discharges incorporate a non return valve which prevents water from the watercourse running into the plant.Top


Can the BioDisc be sited in a trafficked area?

The covers of the Biodisc are not rated for pedestrian loading, as such the plant should not be sited in area’s that are subject to any traffic whatsoever.Top


How long before my treatment plant starts to work properly?

All treatment plant require a start up period. This can be anything up to 6 weeks but there are a number of factors that may influence this. Namely the amount of load applied, the extent of chemical usage and whether the media is seeded with freeze dried bacteria, which often reduces this period by anything up to 50%Top


Do we need an alarm?

Yes. PPG3 requires an oil level alarm and recommends a silt/sludge alarm.Top


Where can we get extra cable ?

Assuming this means extra cable length for the alarm probe this may not be required as the unit already comes with 5m of cable - if more is required please see technical sales. Top


Can we connect the alarm to a phone line or a flashing beacon?

Yes, there are two volt free contacts (one normally open, one normally closed) in the alarm control box for this purpose.Top


Can I discharge into a water course?

240v Top


Where should the junction box be fitted?

Refer to the installation instructions.Top


Can we supply a solar powered alarm?

Yes, however, it should be noted that this unit is in fact battery operated, and the solar panel trickle charges the battery. Top


What is the difference between a Full Retention and a Bypass separator?

Risk. A full retention unit must be used for a high risk site, a bypass unit can be used on a low risk site.Top


Why do we need 10,000ltrs capacity for a Forecourt area separator?

Storage volume. Any separator installed where a re-fuelling point is located must have a minimum oil storage capacity of 7600ltrs.Top


Can we supply neck extension kits?

Yes – see price list.Top


Does the unit require venting?

Yes. According to BS8301(HSG41) The ventilation pipe should be as short as practicable and be terminated not less than 2.5m above paving level nor less than 1m above the head of an openable window or other opening into a building within a horizontal distance of 3m. Also vents must not be interconnected or joined below ground. Top


Can we offer different pipe orientations?

Yes, see pipework orientation sheet, reference TDS0033 Top


Does the unit require a concrete backfill?

Yes, see installation guidelines. With the only exception for forecourt units within the confines of the M25. Top


Do we supply covers?

No. Proprietary covers may be purchased from your local builders merchant.Top


What is the difference between class 1 and Class 2 separators?

Quality of outgoing effluent. Class 1 standard is less than 5ppm of hydrocarbons in the effluent, class 2 standard is less than 100 PPM of hydrocarbons is the effluent, under test conditions. Top


Why do we need an Isophalic lining?

For various types of chemical resistance, most commonly used when dealing with aviation fuel applications.Top


Can we offer other pipe work sizes?

Yes, see various product coding structures. Top


How do we size wash down separators?

Dependant on the flow rate entering the unit.Top


Why do we need a car wash silt trap?

A car wash silt trap may aid further downstream separators in taking out large amounts of silt/sludge prior to the separator.Top


Do we need an alarm for a wash down unit ?

No.Top


Is 19,000L the largest unit available?

No. Tank capacities are currently up to 80,000ltr in a single tank.Top

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Contact Details

GB Office

Kingspan Environmental Service
West Portway, Andover,
Hampshire SP10 3LF
Tel: 0845 355 0555


Aylesbury Office

Klargester, College Road North,
Aston Clinton, Aylesbury, Buckinghamshire,HP22 5EW
Tel: 01296 633000 Fax: 01296 633001


Welsh Office

Alan Williams Drainage,
Old Walls Elmtree House,
Llanrhidian,Swansea, SA3 1HA
Tel: 01792 390606 Fax: 01792 390440

NI & IRL Office

Kingspan Environmental Service
Unit 1, Off Derryboy Road,
Carnbane, Business Park, Newry
Co. Down, BT35 6QH
Tel: NI 028 302 54077   IRL: 048302 54077